Designing in support
of Clean Team portable toilets
Increasing the adoption of Clean Team’s portable toilets through new business models to reduce costs, and sustainable methods to promote and support expansion to other regions.
SDG 6: Clean Water and Sanitation
Homes currently with home toilets:
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The Challenge
Globally, the UN reports that 3.4 billion people lack safely managed sanitation, with 1.7 billion without basic hygiene services at home.
For millions of Ghanaians without in-home toilets, there were few alternative options until
Clean Team Ghana presented a comprehensive subscription service that delivers and maintains portable toilets in homes.
The Innovation
Working in partnership with Clean Team Ghana, the Design for Good team found ways to redesign the service that improves customer experience, supports staff training and creates new digital tools, allowing the service to expand in new areas.
Teaching Tools
Additionally, the Design for Good project team taught the Clean Team staff how to use free online design tools to create professional presentations and visualise customer journeys easily and quickly.
There is a learning curve to any design software, but already Clean Team have been using these tools to create graphic assets.
Once-a-week Pickups
The vast majority of Clean Team customers subscribe to twice-a-week pickups, putting a heavy strain on operations with high overhead costs and limiting Clean Team’s ability to expand to new territories.
Our innovation is to reduce all pickups to once a week by supporting customers to change the toilet cartridge themselves weekly in exchange for a lower subscription fee.
Tracking Service Deliveries
The team also created a shared Google Sheet that has all the deliveries for each day divided by territory. The drivers can mark off when they make a delivery, and the manager can oversee the action in real time.
The Results
In the years since the new service has been implemented, Clean Team Ghana has seen an uptake of the portable toilet service.
Help us make a difference
All our projects are open-source. Go ahead and use them to do good.